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Booking.com

Booking.com integration for guest messaging and reviews

Handle guest messages and reviews from Booking.com in Viqal, with AI replies in every language.

Connect Viqal with Booking.com to automate guest messaging, manage conversations and respond to guest reviews directly from one platform.Connect Viqal with Booking.com to automate guest messaging, manage conversations and respond to guest reviews directly from one platform.

Once connected, your OTA messages and reviews land straight in Viqal.

One inbox

OTA chats next to WhatsApp

Booking.com messages sit in the same inbox as WhatsApp, SMS and web chat. One thread per guest.

Reviews

Reply to every review

New reviews appear in Viqal with an AI-drafted reply. Your team approves, Viqal posts it.

Whole stay

Before, during, and after

Pre-arrival questions, in-stay requests and post-stay follow-up, answered in the OTA chat.

Multilingual

200+ languages, per message

Each guest gets answered in their own language automatically. No menus, no setup.

Handoff

Clean handoff when a person’s needed

When something needs judgement, the conversation moves to your team with the full context attached.

Response time

Fast replies, every time

Quick answers protect your OTA response score, without extra front-desk work.

Viqal features
AI Concierge
Answers guest questions using your hotel’s information, 24/7.
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Team inbox
One place for your team to see and handle every guest conversation.
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WhatsApp campaigns
Send automated messages throughout the guest journey or to selected guests.
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Upselling
Offer upgrades, late check-outs, F&B and other extras directly in the guest chat
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05 · FAQ

Questions Booking.com hotels ask

01
How do I connect Booking.com to Viqal?
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In Viqal, go to Integrations and click Connect Booking.com, then add the Viqal user in your Booking.com Extranet under Account, Users. It takes about a minute.
02
Do I need to change my channel manager or PMS?
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No. Your channel manager and PMS keep managing rates, availability and reservations. Viqal only connects for guest messages and reviews.
03
Can Viqal answer Booking.com guest messages automatically?
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Yes. Viqal answers routine questions in the guest's language and hands anything else to your team, in the same inbox as WhatsApp.
04
Can I reply to Booking.com reviews from Viqal?
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Yes. New reviews appear in Viqal with a suggested reply. Your team edits or approves it, and Viqal posts it to Booking.com.
05
Do I need to share my Booking.com password with Viqal?
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No. You invite Viqal as a user in your Extranet, so no password is shared. You can remove access at any time from the same screen.