Handle guest messages and reviews from Booking.com in Viqal, with AI replies in every language.
Once connected, your OTA messages and reviews land straight in Viqal.
One inbox
OTA chats next to WhatsApp
Booking.com messages sit in the same inbox as WhatsApp, SMS and web chat. One thread per guest.
Reviews
Reply to every review
New reviews appear in Viqal with an AI-drafted reply. Your team approves, Viqal posts it.
Whole stay
Before, during, and after
Pre-arrival questions, in-stay requests and post-stay follow-up, answered in the OTA chat.
Multilingual
200+ languages, per message
Each guest gets answered in their own language automatically. No menus, no setup.
Handoff
Clean handoff when a person’s needed
When something needs judgement, the conversation moves to your team with the full context attached.
Response time
Fast replies, every time
Quick answers protect your OTA response score, without extra front-desk work.
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