Viqal's virtual concierge runs guest communication on WhatsApp at Vakantiepark Eigen Wijze, handling 79% of inquiries automatically across a full year of operating data, with Dutch and German conversations end-to-end and a quick-reply menu serving check-in, on-stay, and concierge needs.
Vakantiepark Eigen Wijze is a Dutch holiday park welcoming a wide mix of guests — families in cabins, couples in tents and glamping units, and wedding parties booking the bridal suite and grounds for the weekend.
Stays span Dutch and German guests primarily, with a steady tail of other European visitors through the year. The accommodation variety means guest questions span everything from check-in timing and WiFi to BBQ rentals and wedding-day logistics, all running through one channel.
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Vakantiepark Eigen Wijze wanted to handle the constant flow of guest questions — check-in timing, accommodation details, on-site amenities, group and wedding logistics — without scaling the team. The Dutch and German guest mix meant communication had to work in multiple languages without anyone manually translating each reply.
The team also wanted a single channel for the operational moments that matter: pre-arrival, on-stay, wedding-day coordination. Email and phone were too slow for the volume; a multilingual WhatsApp layer was the obvious next step.
Vakantiepark Eigen Wijze deployed Viqal's virtual concierge on WhatsApp as the primary guest-communication layer. Guests reach the park directly through the channel they already use, in their own language, with Viqal handling the bulk of inquiries automatically and routing the rest to staff.
A quick-reply menu surfaces the common needs — check-in and check-out, concierge, arrival info — so guests self-serve in one tap. The setup runs across the park's full accommodation mix, from individual cabin stays to weekend wedding bookings.
Guests use the channel for the practical moments of a stay: pressing the quick-reply menu for check-in details, asking about WiFi, requesting late check-out for groups, coordinating wedding-day logistics. Dutch and German conversations both run end-to-end without staff translating, with median response time at a few seconds.
Across a full year of operating data, the team handles cross-property questions, repeat-guest interactions, and on-stay support through one consistent layer.
Across a full 12-month operating window, 79% of guest inquiries are handled automatically. The team is freed from the repetitive question load and stays focused on the moments that need human judgment — weddings, group logistics, on-stay edge cases.
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