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Check-out Process

Check-out Process

What happens when you leave a hotel?

The check-out process is how a guest finalises their stay at a hotel. This includes confirming that the guest has left, paying any remaining bills, collecting the room keys or turning off digital access, and updating the room's status in the Property Management System (PMS).

How it relates to running a hotel

Check-out is the point at which the guest's stay comes to an end. It also prepares the room for the next guest. The front desk staff will check the folio, process payments, and address any billing questions.

The PMS automatically changes the room status from “occupied” to “dirty” or “to clean,” which triggers housekeeping tasks. A streamlined check-out makes guests more satisfied.

Digital and express check-out

Many hotels now allow guests to check out using their phone or computer. Guests can review their bills and pay using the app, the kiosk, or an email link. This saves time, reduces queues at reception, and lets staff focus on helping guests with departures.

The most important thing to know is

A smooth check-out can make a good stay even better. It affects reviews written by guests after they have left, guest loyalty, and how well staff perform during busy times.

How to manage check-out effectively:

• Send the customer a preview of their bill the night before they leave.
• Offer customers the option to pay using either cash or a digital payment method like a bank card.
• Make sure that the payment and invoice are correct.
• Let people know about any help available with transport or luggage.
• Update the PMS as soon as the guest has left.

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Articles connexes :
FAQ
How do you check out of a hotel?
Why is the check-out process important for operations?
What systems connect with the check-out process?
Can guests check out without going to the front desk?
What happens if a guest forgets to check out?
How can hotels speed up the check-out process?

Autres termes clés

Taux d'occupation

Le taux d'occupation est le pourcentage de chambres disponibles d'un hôtel qui sont vendues au cours d'une période donnée. Il est calculé à l'aide de la formule suivante : Taux d'occupation = (chambres occupées/Total des chambres disponibles) × 100

SOP (Standard Operating Procedure)

A Standard Operating Procedure (SOP) is a set of instructions that explains how to perform a specific task in a hotel. It ensures that departments such as the front desk, housekeeping, food and beverage, and maintenance carry out their duties consistently.

Multichannel Communication

Multichannel communication is the use of multiple media channels to interact with guests. In hotels, this includes phone, email, text, chat apps (like WhatsApp), social media, and in-room messaging.The aim is to provide smooth, consistent communication across all channels so guests can choose their preferred method of contact.

Automatisation du parcours client

L'automatisation du parcours client consiste à utiliser la technologie pour gérer et personnaliser chaque étape du séjour d'un client. Cela inclut l'ensemble du cycle de vie des clients, de la réservation au paiement. La technologie fait tout cela automatiquement, sans intervention manuelle. Il combine des systèmes tels que le PMS, le CRM et des outils de communication pour proposer des interactions et des actions rapides et automatisées en fonction du comportement des clients ou de leurs préférences.