Answer guests on SMS automatically, in their own language, from your Viqal inbox.
Once connected, every guest message lands straight in Viqal.
One inbox
Every channel in one place
Guest messages sit in the same inbox as your other channels and OTA chats. One thread per guest.
AI Concierge
Routine questions answered
Check-in times, parking, Wi-Fi, breakfast. The AI answers from your hotel's information, day and night.
Whole stay
Before, during, and after
Pre-arrival details, in-stay requests and post-stay follow-up, all in one conversation.
Multilingual
200+ languages, per message
Each guest is answered in their own language automatically. No menus, no setup.
Handoff
Your team steps in when needed
When something needs a person, the conversation moves to your team with the full context.
Upselling
Extras sold in the chat
Breakfast, late checkout and upgrades offered at the right moment, and posted to the folio when your PMS is connected.
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