Housekeeping is the department and the set of processes responsible for cleaning, maintaining, and preparing guest rooms and public areas in a hotel. The main objective of housekeeping is to ensure that every guest enjoys a clean, comfortable, and well-maintained stay.
Room cleanliness strongly influences guest satisfaction and overall hotel performance. The staff typically do three things:
• Clean the rooms after guests have checked out.
• Refresh rooms that are still occupied.
• Report any maintenance issues.
It is very important to work closely with the reception desk — for example, when changing the status of a room (e.g., vacant, occupied, or out of order) in the Property Management System (PMS). Automated systems now help track cleaning schedules, assign tasks, and verify quality standards.
Cleanliness is one of the most frequently mentioned factors in guest reviews. It is very important to maintain consistency, speed, and communication with other departments.
Room Attendants: Ensure rooms are cleaned to standard and restocked with necessary supplies.
Housekeeping Supervisor: Checks rooms and ensures tasks are properly allocated.
Executive Housekeeper: Manages budgets, tracks inventory, and oversees staff training.
