A Staff Communication Platform is a digital tool that enables hotel employees to exchange information, coordinate tasks, and manage daily operations in real time. It consolidates messages, shift updates, maintenance requests, and guest notes to streamline internal communication.
In hotels, these platforms replace outdated communication methods such as paper logs or walkie-talkies. They enable the front desk, housekeeping, maintenance, and management teams to collaborate more effectively.
When connected to the PMS, updates such as room status, guest requests, or VIP arrivals are automatically shared with the relevant departments.
An effective communication platform reduces delays, strengthens accountability, and ensures service consistency. Systems like Viqal’s AI-powered assistant can connect staff messages with guest interactions, ensuring that important information (e.g., complaints or upsell opportunities) reaches the right person instantly.
Poor staff communication directly undermines the guest experience. A unified platform improves collaboration, transparency, and response times across departments.
